Monshati Helpdesk: A One-stop Shop for MSMEs to Access Market Information and Grow their Business

Ramallah, 29 June 2021 – Under the auspices of H.E. Prime Minister Dr Mohammad Shtayyeh, the Palestine Monetary Authority, the Federation of Chambers of Commerce, Industry and Agriculture and the United Nations Development Programme launched the National Helpdesk Scheme – Monshati – to stimulate micro-small and medium-sized enterprises adaptability and strengthen their resilience and recovery.

The MSME National Helpdesk Scheme – Monshati - will support the Palestinian Government’s response to emerging needs and foster business transformation and recovery post COVID-19 reality. The helpdesk will provide a one-stop shop for MSMEs to access information to inform investment decisions, or seek guidance on developing services and production processes to meet local and international market needs, marketing and financial management services, financing opportunities, and legal advisory services. Spread across five pilot locations in chambers of commerce (Nablus, Hebron, Jericho, Bethlehem and Deir Al Balah), and a virtual platform that is connected to a large network of private sector development actors and roster of experts. 

The virtual helpdesk will be managed by Palestine Monetary Authority and will be an information hub for MSMEs and businesses to receive services similar to those provided by the local helpdesks including online MSME assessments, training workshops and referral to partner institutions. The Helpdesk will not only disseminate information but will also collect it. This will empower stakeholders to update the Helpdesk for it to develop customized services based on existing needs.

The Governor of the Palestine Monetary Authority, Dr Feras Milhem, highlighted the importance of the MSMEs sector in economic development. “Micro-small and medium-sized enterprises contribute 95 percent of economic activity and employ 85 percent of the workforce in the State of Palestine. They create jobs, reduce unemployment and poverty, contribute to economic and productive diversification and support the resilience of people. Supporting them is part of our strategic direction towards developing a specialized lending sector and financial inclusion”.  

Dr. Milhem added that through Monshati.ps we will be able to provide special financial services to the MSMEs. He also thanked the UNDP for their support and thanked all partners for their cooperation. 

The representative of the Prime Minister Dr. Shaker Khalil said that the Palestinian government, within its strategic vision to support the national economy and promote social stability for all segments of society, give great attention to the development of the sector of micro, small and medium enterprises, because of its significant contribution to economic development and the creation of promising investment opportunities that contribute to creating a comprehensive economic recovery, creating jobs in various economic sectors and promoting the independence of the national economy. Dr. Shaker Khalil stressed the importance of the joint public-private efforts to promote investment in productive sectors and help entrepreneurs, women, and young people build and develop their technical and administrative capabilities, establish and develop their projects and facilitate their access to accessible sources of funding.

Mr Omar Hashim, Chairman of the Federation of Palestinian Chambers of Commerce, Industry and Agriculture noted that the Federation strives to provide quality services to its members and the private sector at large. “Monshati presents a great opportunity for us to diversify our services and influence policy change for the benefit of the businesses we serve, particularly the ones run by women and youth,” he added. 

“MSMEs are responsible for more than two thirds of all jobs worldwide and account for the majority of new job creation. They are the backbone of the Palestinian economy”, said Yvonne Helle, UNDP Special Representative of the Administrator. “We are proud to be part of this collaboration between the public and private sectors and NGOs that will strengthen economic response and ensure an equitable and sustainable post COVID-19 recovery,” she added.

The MSME National Helpdesk is governed by a Steering Committee that is co-chaired by the Palestinian Monetary Authority and UNDP on behalf of the Prime Minister’s Office and with the membership of the Ministry of National Economy, Ministry of Finance, Palestine Banking Institute, PalTrade, Federation of Palestinian Chambers of Commerce, Industry and Agriculture, and the Bank of Palestine. The committee will focus on the development and coordination of policy responses that support business transformation and business enabling environment in line with MSME recovery and development needs.

The ceremony which took place on Tuesday, 29 June 2021 was attended by Dr Feras Milhem - Governor of the PalestineMonetary Authority, Dr. Shaker Khalil - The Prime Minister’s Adviser on Economic Affairs, Dr Estephan Salameh - Head of Planning, Policy and Aid Coordination at Prime Minister's office, Mr Omar Hashim - Chairman of the Federation of Palestinian Chambers of Commerce, Industry and Agriculture, Ms Yvonne Helle – UNDP Special Representative of the Administrator, and representatives of the Ministry of Finance, Palestine Banking Institute, PalTrade, Chambers of Commerce and An Najah University legal aid clinic.

For further information, please contact:

Palestine Monetary Authority 

Irene Saadeh, Director of Public Relations & Communications Department, Tel: +970 2 241 5251; Ext: 1500, email: Isaadeh@pma.ps. For more information on PMA see http://www.pma,ps.

United Nations Development Programme

Dania Darwish, Partnerships and Communications Specialist, Tel. +972-2-6268229 – e-mail: dania.darwish@undp.org. For more information on UNDP/PAPP see http://www.ps.undp.org.

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